Update From The CEO to Members

Wednesday 1 April, 2020

To our valued members,

I hope this update finds you well. Much has changed for us all in recent weeks and at Club Central we are beginning to adapt to a different way of operating for the time being. One thing that hasn’t changed for our team though is our aim of putting members’ needs first and ensuring that our decisions have a positive impact on you in the future. To that end I would like to share some of the exciting plans we’ve made to ensure that this time is extremely productive.

At Club Central Hurstville the redevelopment project and construction of the hotel is continuing. Thanks to the flexibility of our project team, we’ve brought forward some of the renovations within the Club. This week we’ve started projects to improve our reception area, refreshing the gaming floor and renovating the gaming area bar. This will mean no inconvenience to you, the member, throughout the improvement period.

At Club Central Menai, we’re making enhancements around the club and improving the flooring around the bistro kitchen area. This work would have disrupted normal club operations, so its pleasing to be able to do it now and not impact your experience.

We’re excited to launch takeaway alcohol sales from Club Central Menai to our valued members. Visit our website to make your selections from the takeaway beverage menu, then simply call our reception team on 9532 1800 to place your order. You can pick up from the club and our staff will bring your order to your vehicle.

To help ensure your membership is up to date and ready for you to return to the club, we’re launching online membership renewals from today. Our discount membership fee of just $2.20 for one year and half price for 3 and 5 year memberships is still available and as a reward for renewing or joining, you will go in the draw to win a share of $1000.

Our marketing team is also working on some fantastic weekly member promotions to help keep you entertained at home. Follow us on Facebook and subscribe to our email and SMS updates to ensure you are in the running for some fun prizes.

As our Easter raffles were not able to go ahead as normal, we decided to turn a negative into a positive by sharing out over 600 Easter eggs between the staff at Sutherland and St George Hospitals. We couldn’t think of more deserving recipients than the doctors and nurses at our local hospitals and hope that a sweet bite brought them a moment of enjoyment.

Finally, we’re investigating the recent announcement by the Prime Minister about the Job Keeper allowance with the view that this will enable us to keep our hard-working team together so we’re ready to serve you on your return to the club and do our bit to kickstart the economy.

All in all, as a team we are looking at this challenging situation with the ‘glass half-full’ mentality and getting back to doing what we do well – look after you as our members. I hope that you and your family and friends stay well, and we encourage you to stay in touch with us over the phone or online.

Best regards


Paul Richardson
Chief Executive Officer
Club Central Group

Monday 23 March, 2020

To our valued members,
It’s with sadness that I confirm that Club Central Hurstville and Menai will be closed to members and guests from 12pm today, as per the direction from the Federal Government in implementing Stage 1 restrictions on social gatherings. The Prime Minister’s announcement stated that these restrictions will be reviewed on a monthly basis however that we should be prepared for the measures to be in place for at least 6 months.

I would like to sincerely thank you for the support you have continued to show to our Clubs and our people in recent weeks. We had made some significant changes to our operations in order to meet the social distancing requirements and I thank you for your efforts and support in upholding those.

Whilst we are working with the limited information that has been provided so far by Government, I want to reassure you that we are focussed on taking the necessary action to ensure that our Clubs are ready to reopen as soon as we are given permission. In addition, we are working through how we support our valued Club Central team members.

I would like to reassure members that any loyalty points that have been accrued to date will be preserved along with all other member entitlements until the day we can reopen and host you once again in our venues.

You will still notice team members inside our venues as we work through the necessary procedures involved in the closure. Our marketing team will be in contact with ticket holders to upcoming shows, events and raffles to provide a refund. Should you have an upcoming function, we encourage you to get in touch with our team to discuss postponement or cancellation. We will stay in touch with members via email, SMS, social media and our website for those who have opted in for communication. If you would like to be kept up to date through these channels, please contact us to update your details.

On a personal note, please take care of yourselves, your loved ones and friends during this difficult and stressful time. I wish you the best of health and look forward to getting back in touch to let you know when we can once again welcome you into our Clubs.

Best regards


Paul Richardson
Chief Executive Officer
Club Central Group

Friday 20 March, 2020

To our valued Members,
I would first like to start by thanking you for the positive feedback and support you have provided in response to our recent member updates. The Federal Government has made further announcements that will have an impact on our venues and the time you spend with us.

We have already taken steps to follow the Government’s rulings around limiting indoor gatherings to 100 people or less to ensure. The Prime Minister has just announced that the 1.5m distance is no longer applicable and has issued a new directive that it is one person per 4 square metres. We will have selected gaming machines turned on and off to reflect these new criteria. For most of you that have visited us this week, the changes to the layout will be minimal as we had already been very conservative in our approach. As always if you have a question, please refer to our team that is there to help you understand how we can all help to comply with these new conditions.
As per previous correspondence to you, the following directives/initiatives will continue:

  • Should you require any surface to be disinfected please see one of the team, who will be able to wipe the area down for you
  • Floor plans in our spaces will change to ensure that comply with the government directives
  • You will notice more signage around our Clubs which will provide reminders about social distancing
  • Events and shows where numbers could exceed 100 people have now been cancelled. We are pleased that some events will continue where we can ensure the health and wellbeing of our members and guests and abide by the new rules
  • You will notice our staff will be monitoring numbers in various spaces around the Clubs
  • Health and hygiene standards are continuing to be maintained to the highest standards and this will continue indefinitely.

As members, I ask that you and any of your guests cooperate with and follow instructions by the team within our clubs to enable us to comply with the measures set out by the Government. We take our responsibility as a local employer seriously and our single-minded aim here is to keep our loyal team employed by keeping the Clubs open and providing you with a safe and enjoyable place to visit.

I would encourage any member who would like further reassurance to get in touch with us via our website – we welcome your feedback.

Thank you

Paul Richardson
Chief Executive Officer
Club Central Group

 

Wednesday 18 March, 2020 – To our valued Members,

Following the Federal Government’s announcement this morning, I am writing to update you about the impact on our venues and you, our members.

We will be following the Government’s rulings around limiting indoor gatherings to 100 people or less to ensure that our venues provide the safest environment possible for members, guests and staff. The following changes have been implemented in our clubs in response:

  • We have cancelled events and shows where numbers could exceed 100 people
  • Limits will be applied to each part of the club where more than 100 people can gather. Our current advice is that each area of the club, such as a gaming room, restaurant or bistro, can hold up to 100 people. Our staff will be monitoring numbers to ensure that this upper limit is not exceeded
  • We are fully adhering to the social distancing advice and have taken steps such as turning off every second gaming machine, removing furniture to ensure 1.5 m is maintained across all areas and spacing out seating in our regular events such as bingo.
  • Health and hygiene standards are continuing to be maintained to the highest standards as explained in my earlier letter and this will continue indefinitely.

As members, I ask that you and any of your guests cooperate with and follow instructions by the team within our clubs to enable us to comply with the measures set out by the Government. We take our responsibility as a local employer seriously and we want to ensure that we can remain operational to keep our staff employed and continue providing a place for our members and guests to visit and enjoy. The safety, health and wellbeing of our club community is paramount at this time.

I would encourage any member who would like further reassurance to get in touch with us via our website – we welcome your feedback. I thank the members who got in touch after my earlier letter for the kind words and support shown. If we work together and support each other, I am confident that we will come out stronger on the other side of this challenging time.

Thank you

Paul Richardson
Chief Executive Officer
Club Central Group

 

Tuesday 17 March, 2020  – To our valued Members,

The safety and wellbeing of members, guests and staff has and will continue to be at the forefront of any decision that we make at Club Central. I would like to take this opportunity to update you on our actions to date around ensuring the wellbeing of our valued members and the loyal and dedicated team that serves you.

Whilst I can assure you that our standards regarding health, hygiene and cleaning are already best practice, we have introduced additional measures to further strengthen our efforts to protect members, guests and staff whilst on our premises:

  • We have automatic hand sanitiser stations in high traffic locations throughout both of the clubs
  • Additional staff have been rostered to increase the frequency of cleaning and disinfecting of all common areas as well as gaming machines, door handles, lift buttons and handrails and this is taking place at a much higher frequency
  • Cutlery has been removed from tables and will be provided to patrons as needed
  • All drinking straws have been removed from general areas and will be placed into drinks as required by staff
  • Communal menus have been removed from the Terrace Bistro at Menai and Imperial Dynasty at Hurstville
  • You may notice our staff in reception, or those handling cash or cleaning will be wearing gloves. This is for your protection as well as their own
  • On top of our already increased cleaning and sanitation, any member or guest who would like a surface cleaned is welcome to request this
  • We ask that patrons avoid leaving shopping and other items in our cloakrooms. If this is unavoidable, we will be sanitising the cloakroom and reception areas every hour

We ask for your participation and cooperation

We are told that transmission of COVID-19 occurs from direct personal contact or proximity of one metre for a period of 15 minutes. We ask for your support in understanding this information and, where possible try to avoid unnecessary personal contact whilst on club premises, such as having a spare seat next to you and avoiding handshaking or close personal interaction.

Although the number of confirmed COVID-19 cases reported around the world is rising at a rapid rate, I am pleased to be able to report that no members, guests or staff have tested positive for the virus. Still it is vital that we remain vigilant with personal hygiene, particularly hand washing with soap or the use of antibacterial hand sanitiser.

We continue to respectfully request that all members, guests and staff who have travelled overseas refrain from visiting the Club until 14 days after their return. Any members, guests or staff who develop cold-like symptoms are encouraged to visit their doctor as soon as possible. We are also in regular contact with our staff to ensure that any international travel is reported and the required self-isolation periods are observed.

Looking ahead

With the recent announcement from the Federal Government regarding gatherings of 500 or more people, we will monitor the number of members and guests on the premises to ensure we comply. It is unlikely that we would exceed the 500 limit in any area of our clubs.

Should the need arise to cancel, postpone or modify club shows or regular events, we will provide notice to all members and refund any tickets purchased. Members hosting functions or events, please rest assured that our Functions team are here to assist you and discuss any concerns you may have.

The Club Central management team is closely monitoring the advice provided by the Australian Government and the World Health Organisation to ensure that we adapt our response as the situation changes.

I thank you for your understanding and support during what is an unprecedented time of change and uncertainty around the world. Please be assured that it’s our priority to look after the health and wellbeing of our members, guests and staff. If you have any concerns, please feel free to contact us via our website.

Thank you
Paul Richardson
Chief Executive Officer
Club Central Group

Please click here for Letter from CEO to Members in Mandarin.